This means the receipt printer was not set up correctly in ProDOC. Follow these steps to resolve this issue: Double click on the ProDOC icon by the system clock to open the Setup window First, ensure the Used stored settings box underneath the Receipts Printer line is checked Click on the ... button to the far right of the Receipts Printer line In the drop down, ensure your thermal printer is selected On the bottom left of the printer setup window, ensure the size is Roll Paper 80x29  More...

Vertical receipts are a new format being introduced in the 21.05 release, for receipts produced by various CU*BASE features, including Teller Line Posting, Xpress Teller, member transfers, loan disbursements, and anywhere else that receipts are generated. The traditional horizontal receipt format can fit only 10 transactions per receipt. Vertical receipts take advantage thermal printer capabilities and allow you to print virtually unlimited transactions, all on a single long receipt, saving pap  More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

Each roll is 270 feet long. The number of receipts you can print will depend on how long your configured receipt is, which is affected by things such as logos, font size, and other optional features, as well as whether or not you print one or two receipt copies per transaction.

To maximize imaged thermal receipts and avoid discoloration, avoid prolonged exposure to UV lights, vinyl, plastic, shrink wrap, adhesive, and wet-toner copies or certain carbon papers and water. Store the reciepts in a dark place with a temperature below 77 degrees Fahrenheit and a relative humidity of between 45 and 65 percent.

Yes. There is an option to use a different font that is easier to read. Keep in mind that this means each receipt will be slightly longer, and therefore you will go through thermal paper more quickly.

Yes, we can. Please contact the Operations department as usual and they can connect you with our Facilities Technician. We sell thermal paper by the case (50 rolls).

Here are some things to try: Make sure the thermal printer is on and has paper. If this is a non-Carswell printer, click the ... button next to the Print button and make sure that it is set to Print Document Image without Signatures . Make sure that the form type in the upper right hand corner is set to Receipt and not PhotoID . Make sure that the correct printer is selected in the ProDoc setup -- the printer should be named RDI_Receipt . Check the local Windows print queue to ma  More...

This normally happens when the thermal paper roll is installed backwards. Change the thermal paper roll to feed from underneath itself and printing should be restored.